Policy
Returns & Exchanges
Our return, exchange and cancellation policy in plain language.
Return policy
We offer a 1-day return policy for items that are received with the wrong colour or wrong specification compared to the order placed. In all other cases, we do not have a refund policy.
Eligibility for return
Returns are only accepted for items received with incorrect specifications or colour. No refunds are provided for change of mind or any other reason.
How to start a return
To initiate a return, contact us on our WhatsApp number or email address provided on the website within one day of receiving your order. If your return is accepted, we will send you instructions on how to return the package to us.
Non-returnable items
We do not accept returns for:
- Defective or damaged items (we exchange these for the correct item rather than refund)
- Items that have been worn or used
- Bags or jewellery with damaged or tampered packaging
- Hazardous materials
Order cancellation
Orders can only be cancelled within 12 hours of placement. To request a cancellation, message us on WhatsApp at the number provided on our website. If approved, we will process the cancellation within 5–10 business days. For any inconvenience, please contact us on WhatsApp.